Contact Us

TIONSTEER CUSTOMER CARE

Contact Us

Have a question about a Tionsteer bedding set, an existing order, shipping, tracking, returns, refunds, or another purchase-related matter? Our Customer Care team is here to help.

EMAIL SUPPORT

Send Us A Message

For general questions, product assistance, order support, shipping inquiries, returns, refunds, or other customer service matters, contact us by email.

service@tionsteer.com

PHONE SUPPORT

Contact By Phone

You may also contact our Customer Care team by telephone regarding questions connected with Tionsteer products or orders.

+86 136 4146 4821

CUSTOMER SUPPORT

How We Can Help

Product information, bedding set contents, available sizing, materials, and care questions
Order confirmation and order-related questions
Payment and checkout assistance
Shipping, delivery, and tracking inquiries
Return, exchange, and refund requests
Damaged, defective, incorrect, incomplete, or other order-related product issues

EXISTING ORDERS

Help Us Locate Your Order

If your question relates to an existing purchase, please include your order number and a clear description of the issue when contacting Customer Care. This helps us identify your order and review your request more efficiently.

HELPFUL DETAILS

• Order number

• Product involved

• Clear description of the issue

• Photos or videos where relevant

PRODUCT OR DELIVERY ISSUE

Damaged, Defective Or Incorrect Order?

If your bedding set arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact Customer Care with your order number and a description of the issue.

Photos or videos may be requested where relevant so our team can review the issue and provide an appropriate resolution in accordance with the applicable Return & Refund Policy.

RETURNS

Contact Us Before Sending A Return

Please contact Tionsteer Customer Care before sending any product back. Our team will review your return request, confirm the applicable eligibility requirements, and provide return authorization and instructions.

This helps ensure that your return can be correctly identified and processed after it arrives.

COMPANY INFORMATION

Nanning Xiwan E-commerce Co., Ltd.

Tionsteer is owned and operated by Nanning Xiwan E-commerce Co., Ltd. The company is the legal operating entity responsible for tionsteer.com and its customer-facing e-commerce operations.

Brand Tionsteer
Website tionsteer.com
Address Type Registered Business & Designated Return Address
Address No. 1407-17, Fengshang 80 Residential Building, No. 18-2, Jinpu Road, Qingxiu District, Nanning City

ADDRESS NOTICE

Registered Business & Return Address

The address shown above serves as both the registered business address of Nanning Xiwan E-commerce Co., Ltd. and the designated return address for approved Tionsteer returns. Please obtain return authorization from Customer Care before sending a return parcel.

GET IN TOUCH

Tionsteer Customer Care

For product questions, order assistance, payment support, shipping, tracking, returns, refunds, or other purchase-related support, please contact us using the information below.

Tionsteer is owned and operated by Nanning Xiwan E-commerce Co., Ltd.