Return Policy
TIONSTEER · RETURNS & AFTER-SALES
Return & Refund Policy
We want you to feel confident when purchasing your Tionsteer bedding. This policy explains the return window, eligibility requirements, return procedure, return shipping, damaged or incorrect orders, exchanges, and refund processing.
RETURN WINDOW
180-Day Free Return
Eligible Tionsteer products may be returned within 180 calendar days after confirmed delivery. A return request must be submitted to Customer Care within this return window and must satisfy the eligibility requirements described below.
RETURN ELIGIBILITY
Conditions For Preference-Based Returns
For returns requested because of a change of mind, size or color preference, or another customer-preference reason, the bedding product should meet the following conditions:
HOW TO REQUEST A RETURN
Four Simple Steps
IMPORTANT RETURN NOTICE
Contact Us Before Sending Your Package
Please do not send a return without first contacting Tionsteer Customer Care. Return authorization allows us to confirm eligibility, provide the appropriate instructions, and correctly identify your parcel when it arrives.
RETURN DESTINATION
Designated Return Address
The registered business address and designated return address for approved Tionsteer returns are the same:
No. 1407-17, Fengshang 80 Residential Building,
No. 18-2, Jinpu Road, Qingxiu District,
Nanning City
Please obtain return authorization before shipping a parcel to this address. This helps prevent unidentified or unapproved parcels from delaying return processing.
RETURN SHIPPING COST
Free Approved Return Shipping
Eligible returns approved under Tionsteer's 180 Days Free Return policy receive free approved return shipping when the return is completed according to the instructions provided by Customer Care.
Customers should use the approved return method or instructions provided for the return. Unapproved shipping arrangements or additional optional shipping services selected independently by the customer may not be reimbursable.
ORDER PROBLEM
Damaged, Defective, Incorrect Or Incomplete Products
If your bedding arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact Customer Care as soon as reasonably possible after discovering the issue.
Please provide your order number, identify the affected product, describe the issue, and include clear photographs or videos where relevant.
After review, an appropriate resolution may include a replacement, refund, authorized return, or another reasonable solution. You will not be charged approved return shipping costs when the return results from a damaged, defective, incorrect, incomplete, or materially different product.
REFUND PROCESS
Inspection & Refund
Once an approved returned product is received, it will be reviewed to confirm the condition of the item and compliance with the applicable return requirements.
If the return is approved after receipt and inspection, the applicable refund will be issued to the original payment method within 5–10 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account. That additional posting time is controlled by the applicable financial or payment provider.
EXCHANGES
Requesting An Exchange
If you would like to request an exchange, contact Customer Care before returning the product. Exchange availability depends on the eligibility of the original product and the availability of the requested replacement. Our team will provide the applicable instructions after reviewing your request.
ORDER CANCELLATION
Need To Cancel Or Change An Order?
If you need to request a cancellation or change, please contact Customer Care as soon as possible after placing your order.
We will make reasonable efforts to assist before fulfillment or dispatch. However, cancellation or order changes cannot be guaranteed once the order has entered fulfillment or has already been shipped.
REFUND SUPPORT
Missing Or Delayed Refund
If we have confirmed that your refund was issued but it has not yet appeared, please first check with your bank, card issuer, or payment provider because posting times can vary.
If you still need assistance after checking with your payment provider, contact us at service@tionsteer.com and include your order number.
OFFICIAL BUSINESS INFORMATION
Nanning Xiwan E-commerce Co., Ltd.
RETURN & REFUND SUPPORT
Start Your Return With Customer Care
For return eligibility, damaged or incorrect products, exchanges, return authorization, or refund questions, contact Tionsteer Customer Care before sending your product.
Tionsteer is owned and operated by Nanning Xiwan E-commerce Co., Ltd.
